Does the app require an internet connection?

Yes, the app requires either a telecommunications network or wireless internet connection because it uses current data for most of its functions.

Is my device compatible with the Marriott Bonvoy App?

The app is supported by the following devices:

Android phones:

Requires Android 9 and up

iOS phones:

Requires iOS 14.0 or later

How do I get the app?

Go to the Apple App Store or the Google Play Store from your mobile device or tablet and download the Marriott Bonvoy App. It’s free to download and is available in 11 languages — English, Arabic, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, and Spanish — with more on the way.

Do I need to be a Marriott Bonvoy member to use the app?

No, you don’t need to be a member to use the app. You can still search and book, look up existing reservations, and access booking offers. However, members who book directly with us get access to member exclusive rates and promotions, more enhanced features like Mobile Check-In and Mobile Key, along with being able to track points and manage your entire account.

What’s the difference between booking on Marriott.com and booking on the app?

Both the app and Marriott.com link into the same booking engine, so there is virtually no difference between the two. Beyond booking a stay, the Marriott Bonvoy App gives you access to our suite of Mobile Guest Services—Mobile Check-In, Mobile Key, Mobile Chat and Requests, and Mobile Dining—all from the palm of your hand, throughout your entire trip.

Can I join Marriott Bonvoy from the app?

Yes, you can become a Marriott Bonvoy member directly from the app. You can easily sign in or join from the Home, Trips, and Accounts screens. If you have an existing reservation, you can use our look up feature to add the stay to your profile and become a member at the same time.

What should I do if I’m having a problem with the app?

If the app is crashing or experiencing issues, first try signing out of your account and then signing back in. If this doesn’t resolve the issue, please check the Apple App Store or Google Play Store to ensure you have the latest release. If you’re still having issues, please email us at Marriott.Mobile.Customer.Care@Marriott.com and a customer care agent will respond as soon as possible.

Why aren’t my upcoming reservations showing?

If your member number is not on the reservation, it will not display in your upcoming reservations. If your reservations don’t display, please contact us.

Why can’t I clear or view my notifications?

You can get notifications about Mobile Check-In, Mobile Check-Out, room ready info or surveys. They’re time sensitive, so if action isn’t taken within a certain amount of time, the notification will no longer be available. Some notifications, like surveys, may require you to be signed into the app before selecting the notification from your phone. If nothing comes forward, the notifications have expired and are no longer accessible.

I started a reservation the other day; why can’t I find it now?

During the reservation process, when you select a specific room and rate, that selection is put on hold for a limited time. If you leave the app and finish the booking later, you might be prompted to start over because the hold has expired.

How will I be able to access my reservations in the Marriott Bonvoy App?

To access your reservations in the app, log in to the app using your Marriott Bonvoy account credentials. Click on the “Trips” tab in the bottom navigation and your reservation should appear there (provided you entered your member number at the time of booking). If you forgot to enter your member number at the time of booking (or you recently joined Marriott Bonvoy) use the “Find My Reservation” feature and “add to profile.”

How do I check in to my room?

When you book direct using your Marriott Bonvoy member number, you should receive a check-in notification prompt as early as 48 hours before you arrive (provided you have notifications turned on).

To use Mobile Check-In, open the app, then select “check in” and then set your estimated arrival time and confirm the check-in by hitting the button on the bottom of the screen.

You can request an arrival time as late as midnight on your day of arrival. Please allow the hotel a two-hour window after you submit your request. Requests for check-in prior to the hotel’s standard arrival time can’t be guaranteed.

What if I need to change my arrival time after I’ve already used Mobile Check-In?

To change your check-in time, tap “Change Arrival Time” and then enter the new time (you can also change your check-in time from your list of upcoming reservations). To complete either of these actions, tap “Done.”

How do I check out of my room?

To check out using your phone, first open your reservation. The option to use Mobile Check-Out will appear as early as 8 a.m. on the last day of your stay, along with an option to have a receipt sent to you. Once you complete the check-out process on your device, the hotel will be notified that you have left your room. Leave your key cards in the room or drop them off at the front desk. There’s nothing else you need to do—you’re all set.

Can I make changes to my existing reservation in the app?

Yes, you can control your entire reservation with the app, including making changes to and canceling an existing reservation.

Will my hotel bill or receipt be available in the app?

Once your stay is complete, your folio—which outlines the charges related to your stay—will be made available in the app up to 72 hours after your stay (for participating hotels). From there you can download it or easily share it, if needed.

How soon can I see my points added to my account?

For participating hotels and qualifying events, it may take up to 72 hours after your stay for your points to be visible in the app. For more information regarding earning points and participation, please refer to the Marriott Bonvoy Terms and Conditions.

How do I use Mobile Key?

Once your key has been sent to you digitally by the front desk, you will see the Mobile Key icon appear in the app. Make sure your Bluetooth is on, select the Mobile Key icon to bring up the “Unlock room” screen. Tap the key icon in the middle of the screen and place your phone to the lock on the door. When the phone screen turns green, the door is unlocked! With Mobile Key you can also access secure guest areas of the hotel, like the fitness center, pool, lounge, and parking garage.

Can more than one person have Mobile Key for a room?

Your Mobile Key is tied to your Marriott Bonvoy member number, so we’re only able to offer one Mobile Key per room at this time.

How do I opt in to Mobile Key? Can I get Mobile Key at any time during my stay?

You will have the option to opt in to Mobile Key on the Mobile Check-In screen up to 48 hours before your stay. You can request your Mobile Key in the app on the Today screen anytime during your trip.

What if my phone dies and I only have Mobile Key?

You can have both a plastic key card and Mobile Key at the same time, so if your phone dies, feel free to stop by the front desk and have them activate a key card for you.

When do I use Mobile Chat versus Mobile Requests? What’s the difference?

Mobile Chat is an open format conversation, similar to having a text message conversation with the front desk associate. Mobile Requests allows you to select from a menu of complimentary amenities commonly requested at the hotel. Both Mobile Chat and Mobile Requests are available up to 24 hours before your stay and both are available 24/7 during your stay. Delivery times for requests may vary.