Allison1749 , 04/19/2019

Updated doesn’t mean better

I agree with previous review 100%. Also with the TWC app, I was able to receive notifications on my iPhone of an incoming call on my home number pretty much in real time. It would show the name of the caller and time of call, (just as it shows up on ur TV, if you have turned on ur called ID in settings on ur remote). If there was a voicemail, there was notification would pop up as well. I’d tap on the notification on my iPhone, and it would take me directly to the TWC app and I could listen to the voicemail. I could even send that VM to my email if I wanted to keep it or forward to a family member so they could listen to it.

Why is this not available? And my mobile service is thru AT&T, not Spectrum. So that is not an excuse. After the price jump on our bundle of services, and losing channels we had for years, that are no longer in our tier unless we pay extra, we are looking into “cutting the cord” and getting our services elsewhere. Spectrum there is a lot of competition out there, keep your customers happy. It costs you more money to get new customers vs maintaining the ones you have.

maidenjen , 12/07/2022

Terrible customer service

Let me tell you, when someone who used to work in the customer service industry tells you this company has really bad customer service, believe them!
I had spectrum mobile for about 2 years and at first I thought it was great. Cell service was good. My issues started trying to merge my phone number account with my husband’s already existing internet plan. Tell my why it took 10 phone calls to get NOTHING done which each representative telling me the same thing “you’ll get a sim in the mail, the process takes a few days” when in reality all the back and forth took 2 months for NOTHING to get done except waste my time. NO ONE told us it couldn’t be done. (Btw 2 years later you still can’t). Even a trip to the in store was a waste. 2 years later my phone died and I needed it for work the next day. Went to the store to buy a new one. They will NOT sell it to you same day. You have to wait 2 days of shipping and then the whole set up process and send a request if you want to keep your old number. I needed my phone urgently for the next day as I use it for work. Because of all these terrible experiences, I left and switched to another company *cough* t-mobile *cough*. MAKE SURE TO REMOVE YOUR AUTO PAY CARD BEFORE YOU CANCEL otherwise they’ll still charge you the full amount even though you cut it off 2 weeks early from the due date. The app itself lacks functions and feels basic. Get out cause this company won’t help you when you need it.

Developer Response ,

We are sorry to hear we didn’t meet your expectations and apologize for any poor experience. If you need direct support, want to ask a question or provide additional feedback, please contact us on Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) or visit our customer Community (https://community.spectrum.net).

TheRealAldo , 06/20/2023

Sexist customer service reps

I’ve been a Spectrum customer for almost 20 years (they were Insight before being bought by Charter). I was having issues with both the Spectrum TV app and the MySpectrum app. I was chatting with “Jonathan” via the chat feature on their website because the MySpectrum app wouldn’t load at all. The representative was troubleshooting the issues and was unable to resolve anything. He kept stating there was an issue with our internet which I know there wasn’t as I work from home full time utilizing our home internet and I’d had zero issues. He asked if I could check if any other devices were having issues and I told him my husband doesn’t have the app so I didn’t know. He then told me he needed to schedule a technician to come out to which I replied no thank you because this is an app issue not an internet issue. As I’m chatting with him, my husband gets a text and email stating the contact settings have been changed to his information. Mind you, I am the account owner and my husband was added afterwards as optional when he moved in. My husband doesn’t even have the app to change anything and I couldn’t access the app to change anything. So “Jonathan” apparently didn’t like that he couldn’t resolve my issue and didn’t like that a woman is the account owner with my information being the main contact so he changed it to my husband’s email and phone number. I ended the chat then noticed on their website, there is an app outage.