Tokag , 06/09/2021

UPS over FEDEX ANYDAY OF THE WEEK

This app works great and so do their drivers!! UPS always uses care with our packages and always leaves them at the door regardless of what it is. If it is sprinkling our stuff is always in a plastic bag. That other company when delivering in pouring down rain doesn’t put it in a bag and will set it in our top step. He could set it on the blocks under the steps or under the house just as easy but nope right in the pouring rain that was a grocery shipment. When FedEX delivered a heavy item, which my son was going out to help him with, pulled off the road a few feet opened the big door and pushed it out in a big puddle of water!! It was a glass entertainment center!! UPS has never had a problem with putting heavy items at the door if we weren’t there. He knows if we have a heavy package being delivered we will be out there seconds after he pulls up 95% of the time to help with it or 2 of us will go out so he doesn’t have to carry it at all.

If you care about your shipments use UPS and use companies that use UPS!! If you’re a company that uses FedEx then you do not care about your customers at all!! Take your business to UPS!!

deanb 123456 , 09/10/2022

No choices and delivery times

I was not available for the first delivery it apparently a signature required with no other options so I wasn’t home the second delivery attempt was this morning nothing said what time they may be coming or not I was sitting in the house never heard anyone knock and missed it again now I called and was told someone would call me within an hour to see if they could make another attempt today it’s been an hour and 40 minutes with no phone call. It’s my day off and I don’t know whether they’re going to try and deliver or not again sitting wasting my time
It tells you to change it click here and doesn’t let you do anything. I asked over phone as no one is usually home or only here at random why I can’t pick up at ups in rockdale. Now I’m awaiting third attempt which maybe today or Monday as no one called me back as I was told. This is the only item that has given no options other then. Signature required I can’t seem to be given an option to pick it up or know when there coming after the first attempt. I need this item and find it ridiculous it’s the only item worth a few dollars I have had signature required on in years and can seem to get the item. Why is this so difficult and why will you waste gas trying three times but charge me if you take it to be picked up Makes no sense

shfdre , 06/05/2023

Just about useless

This app is pretty much only good for tracking packages which should be possible without an app accept for the fact that UPS's "service" has turned to junk. Delivery is rarely done without issues (late, etc.). This app is pretty much useless in fixing those problems. What little can be done to fix delivery issues with this app are now services that UPS CHARGES FOR (i.e. changing delivery date or to pick up at facility/ UPS store). I recently used the app to change delivery date of a signature-required package to a WEEK later and was charged 10 bucks to do so. That was the only option the app showed available. UPS "confirmed" that my delivery date was updated, I stayed home the day that tracking showed my package would arrive only to be notified at 6:00 PM that my package would be delivered the next day. The only option the app gave me was to AGAIN pay 10 dollars to change the delivery date. What a waste of time. I had to call and spend more time with customer service to change the package to be picked up at the nearest UPS facility. All of that, by the way, was after paying 30 dollars to "upgrade" to UPS shipping. This will be the last time I have anything shipped through UPS when I have an option. USPS would have had the package ( a DOCUMENT, BTW) in my mailbox last week. So sad that UPS has gotten so bad at shipping packages. It used to be my preferred method.